Frequently asked questions
Frequently asked questions
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What services does MENTOCARE provide?
What services does MENTOCARE provide?
MENTOCARE offers teletherapy for mental health support and guidance, including resources like gamified activities for mood tracking, support community feature for peer interactions and access to licensed specialists.
How does MENTOCARE approach mental health support ?
How does MENTOCARE approach mental health support ?
MENTOCARE offers a supportive environment with resources for managing mental health issues. Our services promote awareness, provide information and connect users to specialists when needed.
How secure is my information?
How secure is my information?
We prioritize user confidentiality and data privacy through strict data protection policies. All the information is encrypted and stored in a secure cloud storage system.
How available is MENTOCARE ?
How available is MENTOCARE ?
Our support is available 24/7 for information and guidance. You can access services at any time with options of connecting to specialists during available hours.
Is MENTOCARE a substitute for in person medical treatment?
Is MENTOCARE a substitute for in person medical treatment?
No, MENTOCARE provides guidance, access to information and connection to licensed professionals but not a substitute for direct medical treatment. For emergencies, please seek immediate medical treatment.
How do I connect to a licenced professional?
How do I connect to a licenced professional?
Our platform offers a directory of licenced mental health and other healthcare professionals. Simply navigate to the "specialists" section to view the specialists and filter as per your needs.
How much does it cost to use MENTOCARE services?
How much does it cost to use MENTOCARE services?
MENTOCARE services are available to users for as low as 1USD which is equivalent to 100 Kenyan shillings monthly. we are working on a shorter payment plan like daily or monthly and will update appropriately.
How to reset my password?
How to reset my password?
Go to the login page, click "forgot password" and enter your email address used to create the account. You will be mailed with instructions to reset password.
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